Welcome to Bukit Vista

We invite you to join our mission to innovate the hospitality experience, creating memorable moments for our guests. As a Guest Experience Supervisor, your efforts are crucial in realizing this vision. By ensuring our properties meet and exceed the highest standards, you will be at the forefront of delivering the exceptional stays our guests expect.

Benefits

• A collaborative, global working environment.
• Career Development Trainings.
• Flexible public holidays and Paid time-offs.
• Employee recognition programs.
• Incentives & Bonuses programs.
• Transportation allowance

What will you do:

Your role as a Guest Experience Supervisor is guided by Bukit Vista’s Leadership Attributes, focusing on property quality and guest satisfaction.

• Visionary (promotion)
  • Identify and implement best practices for property maintenance and guest experience enhancement, anticipating guest needs to ensure exceptional stays.
• Upper Management (promotion)
  • Support the Guest Experience Manager in leading the team towards excellence in property quality and guest satisfaction.
  • Assist in the development and implementation of training sessions focused on property upkeep, guest interaction, and complaint resolution.
• Strategist (promotion)
  • Collaborate with the Guest Experience Manager to develop and execute strategies aimed at maintaining property quality and improving guest satisfaction.
  • Analyze guest feedback to identify trends and areas for improvement, ensuring our standards always meet or exceed guest expectations.
• Knowledge Management (mandatory)
  • Keep abreast of the latest trends in hospitality, property management, and customer service excellence, sharing insights with the team to foster innovation and continuous improvement.
  • Document and share best practices for property maintenance and guest engagement, creating a knowledge base for ongoing learning and development.
• Sub Management (promotion)
  • Coordinate with housekeeping, maintenance, and other operational teams to ensure properties are impeccably maintained and ready for guest arrivals.
  • Oversee the scheduling and execution of regular property inspections, ensuring all areas meet Bukit Vista’s high standards.
• Executor (mandatory)
  • Conduct detailed inspections of properties to assess and maintain quality standards, identifying and addressing any issues promptly.
  • Engage with guests to gather feedback on their stay, implementing immediate corrective actions to resolve any concerns and drive towards achieving five-star reviews.

Qualifications:

• A growth mindset with a proactive approach to problem-solving and innovation.
• Strong leadership and people management skills, with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills, capable of building strong relationships with guests, team members, and partners.
• Proficiency in data analysis and the use of AI-powered tools for market research and guest feedback analysis.
• Experience in hospitality management or a related field, with a demonstrated track record of improving guest satisfaction and operational efficiency.
• A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.

More details at: https://www.bukitvista.com/jobs/guest-experience-supervisor