Supports and maintenance of the physical infrastructure, environmental components, LAN / WAN environment, including routers, switches and security appliances.
Manages and maintains applications and network systems including Visual Hotel Program (VHP) but not limited to Windows XP, Windows Server and Microsoft Exchange.
Manages the acquisition, installation and maintenance of the organization's hardware/software.
Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing email addresses; assessing and reporting operational status; performing backups and restores; etc.
Ensures technology documents/certificates such as product registrations, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.
Presents and implements technological alternatives to streamline functions and improve productivity.
Develops and maintains technology policies, standards and procedures manual; develops and maintains related technology checklists.
Develops annual technology goals and detailed plans for goal accomplishment.
Develops and manages technology budget and monitors and approves related expenditures. Reviews and approves cost pool expenditures.
