Job Descriptions:

• Perform system maintenance and upgrades.
• Provide 24/7 Database Admin Support.
• Support and track problem / incident tickets until successfully resolved.
• Perform basic implementation.
• Conduct initial analysis effectively and efficiently for Senior Solution Engineer and Customer.
• Escalate to Senior Solution Engineer or Principal if the issue cannot be resolved.
• Achieve targeted skills and certifications.
• Act as the first responder when issues occur at the customer side.
   

Job Requirements:

• Diploma (D3) or Bachelor’s Degree is preferred in Information Technology / Computer / Software / Electronics.
• 0–2 years of experience in the IT field.
   

Must Have Skills:

• Problem-solving, analytical skills, and strong communication skills.
• Product understanding skills related to Data & IT Management division.
• Ability to work in a deadline-oriented environment, consistently delivering results within the agreed time frame.
• Good English communication skills.
• Detail-oriented and compliant with procedures, processes, and policies.
• Fast and adaptive to changes, able to multitask, prioritize, and work under high pressure.
• Able to work effectively both independently and in a team-oriented environment.