We are looking for Technical Specialist who are detail-oriented, results-driven, adept at solving complicated technical problems and have excellent customer service skills.

The Technical Specialist is responsible for ensuring a customer’s smooth integration with OnlinePajak and that our products are customized to meet their requirements. You will be working closely with our Sales, Partnerships and Product teams.

Throughout a typical project, the Technical Specialist will assess client needs, carry out required system/product customization, provide clear onboarding and demonstration to customers, and conduct complete technical implementation/installation of the system.

You will be part of OnlinePajak’s Commercialization Team, reporting to the Head of Product Commercialization.

• Support and partner with Sales teams to provide technical and functional needs assessments for prospective clients.

• Maintain relationships with OnlinePajak customers providing high-touch, solutions-oriented service from a technical and functional perspective.

• Create a smooth and easy holistic product onboarding experience for the client, ensuring excellent service and consulting to assure a future-proof setup of their advertising and analytical infrastructure.

• Manage activities which could include workshops with multiple stakeholders to surface and match business needs with the platform's functionality, training plans, tagging and reporting technical consultancy and technical project management.

• Manage reactive client issues sent to Technical Specialist teams and act as a point of escalation when support teams need assistance.

Minimum qualifications:

• BA/BS degree or equivalent practical experience.

• 2-3 years experience in technical integration of applications.

• Experience working in a client-facing technical service environment.

• Experience acting as a product specialist for an external client.

• Ability to speak and write in English and Indonesian fluently and idiomatically.

Preferred qualifications:

• Ability to quickly grasp technical concepts, to tailor them for non-technical audiences, and to present them confidently.

• Experience and good knowledge of JSON, XPath and web development.

• General knowledge of web technologies such as HTML5, CSS, JavaScript and HTTP.

• Self-starter, with the ability to work flexible in a fast-paced and changing environment.

• Effective analytical skills, with a creative approach to problem-solving.

• Troubleshooting