Deskripsi
Technical Requirements :
Have a great contact center application understanding and concept, preferably GENESYS application, or any other application such as Avaya, Cisco, Asterisk
Expert in system engineering for Windows and Linux
Experience in teamworking, Verbal Communication
General Requirements :
Minimum Diploma in any background of education
At least 2 Year(s) of working experience in the related field is required for this position
Fast learning
Job Description
Responsibilities:
Defines objectives by analyzing user requirements; envisioning system features and functionality
Install and configuration genesys application, including workflow or routing creation and IVR
Integrates genesys with 3rd party application such as: CTI, SFDC, CRM system, Middleware, etc
Penting: Pendaftaran dan proses rekrutmen oleh perusahaan mitra Diploy sepenuhnya gratis dan tidak dipungut biaya dalam bentuk apa pun. Harap berhati-hati terhadap segala bentuk penipuan yang mengatasnamakan Diploy atau mitra kami. Segala proses rekrutmen/seleksi yang dilakukan di luar platform menjadi tanggung jawab penuh pengguna.
