• Identify and analyse the scam patterns that have occurred or will occur and propose to Direct Manager.
• Verify & Responsible in the information given by customer or any party.
• Thoroughly collect evidence and information needed to conduct investigation.
• Follow Investigation SOP & Procedure.
• Monitor & Review daily general and suspicious transactions made by customer or merchant.
• Monitor Refund and transactions settlement to see fraud indication at preliminary stage.
• Liaise with operation team to see transactions anomalies.
• Provide recommendations tied to analysis and assessment of review result.
• Produce & Create report in timely basis based on analysis and evidence.
• Giving final recommendation related with the conclusion of the Investigation which suits the business needs
• Strong Analytical, Decision-Making skills, Organizational & Team Player person.
• Bachelor’s Degree in any background, Psychology or Law would be an advantage.
• Understand process of KYC method, CDD Method and Customer profiling.
• Have background or Experience at least (3-5) year as Fraud Investigator/Antifraud/Compliance/Internal Audit in banking/fintech industry would be an advantage.
• Have Experience in Litigation Process would be an advantage.
• Must be able to communicate well in both Bahasa and English, spoken and written.