Responsibilities:
-Lead the Customer Success team by inspiring and training the team for growth
-Monitoring team members' daily tasks
-Ensure KPIs achievement - both individual and team-based
-Track, monitor, and communicate the progress of the team to the manager
-Assisting team members with their personal development and career goal
-Regularly check up with the team to evaluate individual progress
-Contribute to sharing your ideas for continuous operation improvement

Requirements:
-Clear and fluent in English communication
-2+ years experience in leading a Customer Service-related team with a proven track record in achieving Customer Service/Customer Support team KPIs
-Bachelor’s degree / Diploma in any field, IT field is an advantage
-Preferably has experience in a startup or digital industry
-Experience working at a hosting/domain company is an advantage
-Prior knowledge about hosting, domain, and the server would be an advantage
-Familiarity with data analysis
-Excellent analytical thinking and problem-solving skills
-Fast learner & target oriented