Assisting merchants to comfortably onboard to ESB Products, including but not limited to data migration, preparation meetings, and understanding their unique business needs to tailor product usage scenarios with empathy.
Setting up the ESB product efficiently in the merchant’s area while ensuring honesty and transparency regarding system capabilities and setup timelines.
Conducting clear and interactive training sessions for respective users, patiently guiding them to master the system.
Gathering authentic and constructive feedback on product usage to be escalated as a valuable enhancement request.
Handling complaints, issues, and questions escalated from the customer care team with urgency and an agile approach to minimize merchant downtime.
Completing every task assigned regarding product implementation with a high sense of responsibility and adaptability in dynamic field environments.
Bidang Pekerjaan
IT & Software
Lokasi
Curug Sangereng, Kelapa Dua, KAB. TANGERANG, BANTEN, Indonesia
